★★★★★
Great service - extremely professional. Bob has been a pleasure to have installing my complete hot & cold water system. Highly recommended!
Boiler Upgrade Scheme Installer · £7,500 Government Grant Handled For You
Air Source Heat Pump Installation in Suffolk & Norfolk
Get £7,500 off your installation cost from day one. MCS-certified work. The same time-served engineer from first survey to annual service.
- £7,500 grant deducted at source. No upfront payment, no waiting for a refund. We handle the paperwork.
- Certified by leading manufacturers. Worcester, Vaillant and Daikin. We pick the right unit for your home, not the easiest for us to sell.
- Honest fit assessment first. If a heat pump isn't right for your property, we'll say so on day one.
Prefer to talk? Call Bob directly
07463 590155
Check if your home qualifies
Free survey. No obligation. A real engineer, not a call centre.
£7,500 grant available · Applied to your quote before you pay
Thank you. We've got your details.
Bob will review your property and call you within 1 working day to book your free survey. No pressure, no hard sell.
The Boiler Upgrade Scheme
The Boiler Upgrade Scheme. £7,500 handled for you.
The Boiler Upgrade Scheme gives you £7,500 toward an air source heat pump. It applies when you replace a fossil-fuel boiler at your property.
As an MCS-certified installer, CMA Heating applies for the grant on your behalf. We deduct the £7,500 straight from your quote. You never pay the full amount upfront. There's no waiting around for a refund.
You qualify if…
- You own the property, including second homes and rental homes
- You're replacing an existing gas, oil, LPG or electric heating system
- The property is in England or Wales
- You have a valid EPC with no outstanding insulation work flagged. We can advise if you're unsure.
Going it alone
With CMA Heating
Pay the full install cost upfront
Grant deducted at source
Work through the MCS application yourself
We handle all the paperwork
Wait months for grant confirmation
Approved before we start
Risk getting the system spec wrong
MCS-compliant design guaranteed
No local accountability
Same engineer, every visit
Gas Safe #952104
Meet your engineer
The same engineer. Start to finish.
Most heat pump firms send a salesperson, then a surveyor, then subcontracted fitters. You never meet the same person twice. That's not how we work.
CMA Heating is run by Bob Church. He's a time-served heating engineer with over 15 years on the tools. Bob carries out your survey, designs your system, and oversees every installation. He also returns for your annual service.
One person. One set of answers. One job done properly.
It's a slower, more personal way of working. It's also why most of our work comes through referrals from homes up and down the Suffolk coast.
Why homeowners choose us
Six reasons Suffolk & Norfolk homeowners pick CMA
We're not the biggest installer in East Anglia. We're the one you call when you want it done once, done properly, by someone who'll still answer the phone in five years.
01 · Local
Based in Beccles. Serving the whole coast.
We know the coastal properties in Southwold. The period homes in Aldeburgh. The converted barns near Halesworth. We've been heating them well for over 15 years.
02 · Certified
Manufacturer trained and approved
Officially certified by Worcester, Vaillant and Daikin. We recommend the right unit for your home. Not just the one we'd find easiest to fit.
03 · Honest
We'll tell you when to say no
If your property isn't suited to a heat pump, we'll say so on day one. Some homes are better off with a modern gas or oil boiler. We fit those too, so there's no reason to push you toward the wrong system.
04 · Specialist
Retrofit is our speciality
Heat pumps work beautifully in older homes, but only with correct sizing and design. We retrofit heat pumps to traditional Suffolk properties with existing radiators and pipework.
05 · Transparent
Fixed quotes. No surprises.
Fixed written quotes. No hidden costs. No pressure tactics. We talk you through your expected running costs in plain English before you commit.
06 · Complete
One company, every solution
Heat pump, gas, oil, LPG, plumbing and bathrooms. Solar coming soon. When things change, you call the same number and speak to the same engineer.
All included
Everything in your heat pump installation
One fixed price. One engineer. Every cost accounted for before we start.
Before install
- Free in-person home survey
- Full MCS-compliant heat loss calculation
- Radiator and pipework assessment
- £7,500 grant application handled in full
- Fixed written quote, no hidden costs
During and after install
- MCS-certified installation by Bob and the team
- Smart heating controls included
- Removal and safe disposal of your old boiler
- Full commissioning and handover walkthrough
- 2-year insurance-backed guarantee on the full installation
- Warranty extensions available on your heat pump unit
- Annual service plan available with the same engineer
How it works
A clear process, start to finish
1
Eligibility check
5 minutesSubmit the form. We confirm within 1 working day whether your property qualifies for the £7,500 grant. Then we book your free survey.
2
Home survey
60-90 min · freeBob visits your property in person. He measures every room, checks your radiators and insulation, and talks through your real options. No sales pitch.
3
Design and quote
Within 5 daysYou receive a full system design, an annual running-cost estimate, and a fixed written quote. The £7,500 grant is already deducted on the page.
4
Installation
3-5 days on siteBob and the team install your heat pump, hot water cylinder, controls and any radiator upgrades. Tidy work, floors protected, disruption kept low.
5
Handover and aftercare
Same day · ongoingA full walkthrough of your new system. Warranty registered for you. Annual service plan offered. The same engineer for the life of your system.
No commitment until Step 3. You can stop at any point.
Service areas
Heat pump installation across Suffolk and Norfolk
We cover a 30-mile radius from Beccles. That includes the Suffolk coast, the market towns inland, and the villages across the Norfolk border.
- Aldeburgh
- Beccles
- Blythburgh
- Bramfield
- Bungay
- Carlton Colville
- Diss
- Dunwich
- Eye
- Framlingham
- Fressingfield
- Halesworth
- Harleston
- Kessingland
- Leiston
- Lowestoft
- Metfield
- Orford
- Pakefield
- Palgrave
- Rickinghall
- Saxmundham
- Snape
- Southwold
- Stradbroke
- Thorpeness
- Walberswick
- Woodbridge
- Worlingham
- Plus surrounding villages
Verified Google reviews
What Suffolk and Norfolk homeowners say
★★★★★
5.0 from 6 verified Google reviews
★★★★★
Bob at CMA is always friendly and reliable and an incredibly knowledgable plumbing and heating engineer. A real relief having someone I can always rely on when we need servicing or maintenance on our home. Thanks!
★★★★★
We have worked with Bob over many years, helping us with boiler installation, bathroom fit, radiator replacements and of course annual boiler check ups. He's awesome and highly recommended. Thanks Bob.
★★★★★
Bob Church has looked after our plumbing/heating ever since he was closely involved in the construction of our new house back in 2012. Bob is meticulous and practical; he's really committed to whatever plumbing/heating challenges he faces! We wish CMA Heating every success.
★★★★★
Highly recommend CMA heating. Very professional and very friendly.
★★★★★
Excellent service. Efficient, did a great job, very professional. Highly recommended.
Common questions
Your heat pump questions, answered
The Boiler Upgrade Scheme is a government grant of £7,500 toward an air source heat pump. It replaces fossil-fuel boilers in England and Wales. As MCS-certified installers, we apply for the grant on your behalf and deduct £7,500 from your quote. You never pay the full amount upfront.
Yes, in most cases, when the system is designed correctly. Older homes can run beautifully on heat pumps, but they need accurate heat loss calculations and sometimes upgraded radiators. Bob surveys every property in person and gives you a straight answer on suitability before you commit to anything.
Not usually. Most retrofits need a handful of radiator upgrades rather than a full swap. We check every radiator during the survey and tell you exactly what's required in writing. No surprises later.
Typical installations in this region come in between £3,500 and £7,500 after the grant is deducted. The final figure depends on property size and system complexity. You'll get a fixed written quote after your free survey, with no obligation.
Usually no, when the system is designed properly. A well-designed heat pump with a seasonal efficiency (SCOP) of 3.5 or higher typically matches or beats a gas boiler on running costs. It significantly undercuts oil and LPG. We model your expected running costs with real figures before you sign anything.
Most installations take 3 to 5 days on site. Simpler properties can be done sooner. You'll have a clear install schedule, and know exactly which days we'll be at your property, before we start.
No. Modern units typically run between 40 and 45 decibels at normal operating load, which is quieter than a household dishwasher. We follow MCS guidance on placement to keep units clear of bedrooms and neighbouring properties.
We tell you honestly at the eligibility check stage. If your property suits a modern gas, oil or LPG boiler better, we install those too. There's no wasted trip and no pressure to go renewable when it doesn't make sense for your home.
Yes. We offer annual service plans with the same engineer every time. Every installation comes with a 2-year insurance-backed guarantee on the complete install. Warranty extensions are available on the heat pump unit itself, registered on your behalf. One phone number, one engineer, for the life of your system.
Ready when you are
See if your home qualifies for the £7,500 grant
Free survey. Honest quote. Grant handled for you. The same engineer from the first handshake to your annual service.
Gas Safe 952104 · MCS OFT-13900 · Trustmark Government Endorsed · Fully Insured